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Forum Discussion
No internet to router after outage.
I had an outage with Spectrum today which has since been resolved. However, while my desktop wired directly into the modem gets internet, nothing connected by wifi gets a connection because my router no longer gets an internet connection from the modem. Both devices are Netgear, modem being a CM1200 and the router a RAX30. I have completely disconnected everything and power cycled the whole system twice and gotten no results.
6 Replies
ilKhan wrote:
I have completely disconnected everything and power cycled the whole system twice and gotten no results.
Did you do things in the right order?
Be sure to restart your network in this sequence:- Turn off and unplug modem.
- Turn off router and computers.
- Plug in and turn on modem. Wait 2 minutes for it to connect.
- Turn on the router and wait 2 minutes for it to connect.
- Turn on computers and rest of network.
Just another user with time on their hands.
Yes. ISP seems to think it's a hardware issue.
ilKhan wrote:
Yes. ISP seems to think it's a hardware issue.
That's what they always say.
What caused the outage? If it was a power thing, that can break electronic devices.
What do the LEDs show? Power LED on the router OK? Internet LED wrong colour?
Can you access the router with a web browser and the graphical user interface (GUI)?
Just another user with time on their hands.
ilKhan wrote:
I had an outage with Spectrum today which has since been resolved. However, while my desktop wired directly into the modem gets internet, Both devices are Netgear, modem being a CM1200 and the router a RAX30. I
the biggest mistake people make with the CM1200 is think that because it has 4x ethernet ports, more than 1 device can be connected to it. On spectrum, they only assign 1 public IP address. The modem assigns that to the router and the router assigns private IP addresses to devices (simplified version). In your case, if the desktop is getting that single public IP address, the router doesn't get one. What I'm trying to say is that if the PC is connected to the modem directly, the router won't get the IP address. Only the router can be connected to the modem.
So michaelkenward's suggestion is correct in the reboot order but try disconnecting everything from the modem and powering it off for around 10 minutes. It shouldn't take that long but try the 10 minutes. Then power on the modem, give it a couple minutes to boot, and then connect the router to port 1 on the router and boot it up. Don't connect anything else to the cm1200
This has got to be about the dumbest thing I have ever heard, but I guess Spectrum sees some value in setting it up that way. Either way, it worked. Thank you, very much.
ilKhan wrote:
This has got to be about the dumbest thing I have ever heard, but I guess Spectrum sees some value in setting it up that way. Either way, it worked. Thank you, very much.
Sadly the ISP's set the single public IP addresses. Not all do it. Some like Sparklight will assign more than 1.
Its set on the ISP side. And its half to make more $ as ISP's like Comcast will charge more for a business class line and then allow multiple connections to the cm1200. But they won't on the consumer line.
