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chrob61's avatar
chrob61
Aspirant
Sep 28, 2021

Pairing up smart bulbs!

I have a Netgear AC1900 cable modem router, model c7000v2.

 

I am at my wits end trying to figure out how to pair my smart light bulbs (Philips Wiz) trying to find the 2.4 ghz connection.  I have looked at my router settings and have both 2.4 and 5 gb.  On my phone, there are 2 different drop downs under wifi- Netgear51 and Netgear51-5G.  I selected the 2.4 since the bulbs cannot use the 5 ghz.

 

Can anyone help me?  I am not that technical with all this! Thank you!!!

7 Replies

  • FURRYe38's avatar
    FURRYe38
    Guru - Experienced User
    Sep 28, 2021

    I would contact the bulbs mfr as they will have information on connecting there products to wifi routers. 

  • plemans's avatar
    plemans
    Guru - Experienced User
    Sep 28, 2021

    Is your phone connected to 2.4ghz while you're trying to setup? 

    • chrob61's avatar
      chrob61
      Aspirant
      Sep 28, 2021

      Yes I have 2 different wifi networks available on my phone, the Netgear5 and Netgear5-5G.

      I went in to the settings using admin as username, and see that both networks are enabled and they are each called a different name SSID.  I will again try the Philips Wiz chat option to see if they can help me.

      plemans wrote:

      Is your phone connected to 2.4ghz while you're trying to setup? 

       

      • chrob61's avatar
        chrob61
        Aspirant
        Oct 07, 2021

        One thing I have discovered while watching various youtube videos, is, that there should be a way for me to disable 5G wireless.  So I went in to my router login, and unchecked the "Enable 5G".   But then I got a pop up something like I cannot disable with WPA??  Not sure exactly the message....what I am getting at is this, isn't there a way for me to turn OFF 5G, set up my light bulbs with the 2.4 G , then go back and turn 5G back on??