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Forum Discussion
Poor cable connection error message
I have Xfinity internet service. I have the Netgear CAX80 router/modem that I own. This was recommended by Xfinity. I read in the forums that the incoming speed is to fast for the router/modem?...
Xfinity service guy came out this morning. Nice young man. He reviewed their install. I explained the problem to him. Service works no problems, but I have the error message on Netgear and am told here that service is out of spec.
He hooked up his device, ran his test, rebooted the router. Said everything was within their specs. I asked specifically how do I have a self owned router that Xfinity recommended, but the Router manufacturer says it is not in spec? He suggested if it was their router that I leased they could remotely correct the problem.
This doesn't make any sense to me, but oh well. I honestly don't know how changing the incoming signal to be within Netgear's specs would change the performance I see?
Can't fight city hall.
Thanks brian
Ya seems like there not willing to work with 3rd party equipment. Something some ISPs are known for. May not be long experienced either to see what is happening. Only looking at there side of the fence. They are responsible for the signal up to the modem side of the CAX80.
Supposed you can try one of there units and see if anything changes. Would be good to know then if it happens again, then you'll know.
If you get different unit, try the CAX80 out at a friends, family or maybe a nieghbors place to see if the problem follows or not.
Might post up the event logs and cable connections information from the CAX80 and we can take a look and it's current state.
