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Forum Discussion
Ports Closing Randomly on newly installed Nighthawk
Recently installed a new Nighthawk CAX30
Running as a front end to a Windows 10 Web and Mail Server
Appropriate ports are opened on the server and on the Nighthawk
Everything works fine, until it doesn't. Sporadically, for no apparent reason (there IS a reason, I just can't find a pattern) all the ports are slammed shut. This happens randomly, sometimes a day, sometimes 4 or 5 times in an afternoon. At that point websites and mail can not be accessed from the outside world. Only solution is a reboot, and then everything works fine ... until it doesn't.
NetGear support is useless. Hoping the collective has experienced this issue and can point me in the right direction for a solution.. Constructive responses only, please
To summarize: new Nighthhawk modem/router. Port Forwarding is enabled and ports are open. Everything works as expected. Periodically on no particular schedule, all ports are closed and nothing works. Any ideas?
TIA - Dave
3 Replies
What Firmware version is currently loaded?
Please post a copy and paste of the modems connection status and event log page.
https://kb.netgear.com/30007/How-do-I-obtain-the-cable-connection-information-from-a-NETGEAR-cable-modem-modem-router
https://kb.netgear.com/30008/How-do-I-view-or-clear-the-event-logs-on-my-NETGEAR-cable-modem-or-modem-routerAre you using any Port Forward configurations or just plain automatic uPnP.
Thanks for the prompt response.
NetGear support has confirmed I am running the most recent updates.
Cable Information Hardware Version V1.01 Firmware Version V2.2.2.2 Cable Firmware Version V1.04.10 Note this is a Static IP
There are no events in the Event Log triggered when the system shuts the ports down.
Dave
Please post a copy and paste of the modems connection status and event log page.
https://kb.netgear.com/30007/How-do-I-obtain-the-cable-connection-information-from-a-NETGEAR-cable-modem-modem-router
https://kb.netgear.com/30008/How-do-I-view-or-clear-the-event-logs-on-my-NETGEAR-cable-modem-or-modem-routerThere will be more information on these pages.
