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Forum Discussion
Possible Wrong Firmware Pushed by Xfinity?
I own a Netgear Nighthawk C7800 modem/router. I've had wifi connectivity issues for several days now with actual internet drops intermittently anywhere from an hour apart to a few every couple of min...
I just called Comcast and this girl argued with me up and down that they don't push the firmware, netgear does. Utterly clueless. And she refused to connect me to any kind of tier 2 support. So did you confirm that they pushed the wrong firmware? Or Did you confirm it was the right version. Because mine jumped over 3 major versions.
Yeah, she doesnt know what she's talking about. I had to convice the first customer rep I spoke to to transfer me to tech support, then I convinced them to push the latest firmware version to my modem. It's a **bleep** show. If you don't do your homework, you'll get no help from Netgear or XFinity. Quite sad.
- My issue was unrelated to firmware. I finally figured it out. Mine was related to too many devices connected to one of the radios. Although it is supposed to support 32 it is way less.
Meaning you had too many devices connected to the RBR or RBS? Or just total devices in general?
How many devices do you have?
braddman wrote:
My issue was unrelated to firmware. I finally figured it out. Mine was related to too many devices connected to one of the radios. Although it is supposed to support 32 it is way less.
