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Forum Discussion
Random disconnects with CM400 modem
I replaced a 10 year old, burnt out Motorola modem (no connection issues before it died) with a Netgear CM400 back from Best Buy in August 2018. Since then, I've been getting random disconnects. Usua...
I also have a CM400 that started going offline intermittently around December. Here in February it slowed so much that I did a speed test and revealed that instead of the 150 I contracted for I was pulling 2 mbps down. I asked the ISP to do a reset of the modem, which they did, trusting that the process would also automatically push any new firmware as I have read. It did not resolve the problem, still 2 mbps. However, I asked them to verify the firmware and they said that it matched the latest version available. They told me to contact Netgear for help. I have been reading that they each blame each other and that Netgear will not help with this issue, so am not pursuing but wanted to share my experience with this otherwise great little modem. Sigh... looks like I will be shopping for a new one.