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RAX80 won't connect to CM2000
My ISP has updated their service from Docsis 3.0 to Docsis 3.1. To take advantage of this (and because I'm being charged more for it), I replaced my existing Netgear modem, which I've been using very...
- Update ... Have set up the router as a new device. Almost all hurdles now cleared (WiFi working, as is separate AP). Two directly connected laptop issues to overcome, but I'd call this 'solved " now.
So with the CM and RAX powered off and ethernet connected to the CM modem. Powering ON the modem first giving it 30 seconds, then powering ON the RAX, should bring the RAX to connect to the CM modem.
Does the Internet LED on the RAX turn ON and WHITE or AMBER after this is performed?
What Firmware version is currently loaded?
Be sure your using a good quality LAN cable between the modem and router. CAT6A STP is recommended.
Have you tried a factory reset on the RAX by pressing the reset button for 10 seconds then release then walk thru the setup wizard?
Who is the ISP?
Can you access the CM modem at 192.168.100.1 and capture the cable connection and event logs pages and post them here?
https://kb.netgear.com/30007/How-do-I-obtain-the-cable-connection-information-from-a-NETGEAR-cable-modem-modem-router
https://kb.netgear.com/30008/How-do-I-view-or-clear-the-event-logs-on-my-NETGEAR-cable-modem-or-modem-router
Event log page 1 attached