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Forum Discussion
N600 DGND3700 | Windows 10 | Drivers
Hi, I upgraded a new PC from windows 7 to windows 10. Everything was working fine with the modem router previously but once upgraded to windows 10, the pc cannot find the drivers for it. I cannot ...
Hi Andy,
In device manager the network adaptors all come up as working properly, but the ethernet controller comes up as not working.
I have inserted screen shots below.
I have tried uninstall of the ethernet controller and restarting but the wizard does not commence. Instead a message comes up with the netgear logo that says the service is not available.
Thanks.
Gordon
Is this a purpose built computer or one bought from a shop? If the latter I would expect you to have manufacturer’s driver disks or for drivers to be available at the manufacturer’s website. Is there a model number / specifications for the computer?
When the driver for the Ethernet Controller is properly installed and working then in Device Manage it should transfer to one of the other categories, in this case it would then normally appear as a Network Device.
Hi Andy,
It was built for me by pc case gear in Australia.
Everything was working fine prior to upgrade to windows 10.
Thanks.
Gordon
OK, well you need to find out what the network device is. If it’s fitted to the motherboard (the connector at the back of the case is on the motherboard) then the driver can normally be downloaded from the motherboard manufacturer’s website. If it’s a separate network card (less likely) then the driver should be available from the card manufacturer’s website. Or you could contact the company that built the PC, which is probably the quickest solution.
Hi Andy,
That makes sense. Thanks for your help. I will contact them.
Gordon