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JJR37's avatar
JJR37
Follower
Sep 05, 2017

REGISTRATION PROBLEMS

I purchased a supposedly new router through an Amazon vendor.  It turned out to be a returned unit, because when I tried to register it an error message said it was already registered, and the purchase date was a month before mine.  The free phone and email support had expired so there was apparently no way to contact Netgear without purchasing premium support.  I would like to register the product in my name.

(The Amazon return period had also expired when I discovered this.)

1 Reply

  • DarrenM's avatar
    DarrenM
    Sr. NETGEAR Moderator

    Hello JJR37

     

    Can you send me a PM with the serial number of the unit I will look into it.

     

    DarrenM