Replacement C3700 that Netgear is sending is USED and not Brand NEW !!!!

GREAT NEWS i got a brand new device from Netgear..

and guess what I'm still getting 40Mbps on the wifi (5Ghz) on a unique channel. While I was waiting for this I had a SBG6580 hookedup and I was getting constant wifi speeds of 70-85Mpbs and I get 101-110Mbps on the ethernet. 

So I decided to call netgear: they connected me to a nice gentlemen Gokulagent  ID (1300)

- I explained him the situation (including the previous ticket numbers)

- he wasnt giving any help since my router was over the 90day period(well the warranty not this router since I just got it)

- then he asked me to pay $129 for a 1year support service and 2yrs one was around $199 (i obviously burst out laughing)

- after paying $150 for a modem they are asking for more money !!

- exchange/swapping the modem was part of the solution to help the customer out

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I hate to throw names and titles out but i do work as a network engineer, however I do not have any experience on residential products as I configure cisco routers and switches to other clients and I do understand how customer support work...

Now; I have clearly explained what changes I did on the modem but he kept saying he needs remote access to configure my modem correctly but ofcourse I need to take out my credit card first !

changes that I have done are :

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*enabled the 5Ghz network since all my device supports it

* scanned the channels to see  which ones my neighbors are using and I have switch mine to a unique one so there isnt any interference from their networks

*I have also checked on both encryption types (AES and TKIP) = gives the same results on wifi

*im using the same wifi security key

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Other than this I dont see any other configurations that you can do on this modem !! So basically either the agent is trying hard to follow some call flow or their main objective is to up sell the support package and make money. Best part is while waiting for a supervisor the agent released the call !!

They really know how to make the customer angry. I just want my wifi to work properly and I did pay the full price for the modem. RIght now if netgear can give me a full REFUND i would hapily go and get another product. 

PLEASE HELP YOUR CUSTOMERS DONT TREAT US LIKE CRAP !!!