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Forum Discussion
RMA Email Confirmation Never Received
I completed an RMA over a week ago #3427535, but never received a confirmation email.
I used the status checker but there is no update, and the new unit has not been shipped.
Where am I supposed ...
Hello fcozza - Thank you for reaching out. According to our records, you opted for a standard swap exchange.
As per our Warranty Return Policy (https://kb.netgear.com/1113/Warranty-Return-Policy):
"This option allows you to return the defective unit to the RMA fulfillment center. As soon as the fulfillment center receives the defective product, a replacement unit is shipped out in one business day via ground services."
The RMA fulfillment center address is listed below:
Tracelogix - NETGEAR Returns
3605 Knight Road
Suite 101
Memphis, TN 38118
If any further information is needed, please let me know and I can have our Customer Care Team get in contact with you.
~Christian