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Xboxhelpme's avatar
Xboxhelpme
Follower
Mar 28, 2018

Router c3000 ethernet port isnt working

Please help me. I just got a brand new ethernet cord for my xbox one so I can play on wired connection. I go into my parents room and use a 10 foot cord and it works. My brother has a 100 foot cord going to his room and the internet works fine. I got a 100 foot Ethernet cord and ran it throughout the house and it will not work. If I plug my cord into the ethernet port my brother uses, it works. So I think it has to be the port. I don't know how to fix this or if I just have to get a new router. Netgear model c3000 has 2 ports so it should be able to run 2 ethernet cables.
Troubleshooting

2 Replies

    • antinode's avatar
      antinode
      Guru
      Mar 30, 2018

      > [...] So I think it has to be the port. [...]

         If every device+cable combination works in one port but not in the
      other, then a bad port would seem to be the explanation.  Are there any
      LED indicators on your "my xbox one" which would confirm the lack of a
      good link at the hardware level?

      > [...] I don't know how to fix this or if I just have to get a new
      > router. [...]

         Repair typically isn't practical.  A new modem+router would be one
      solution.  A possibly cheaper work-around would be to buy a (cheap)
      gigabit Ethernet switch, and use that with the remaining good port on
      the C3000 to feed your devices.