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Forum Discussion
Router dropping connection
I have the same modem CAX80 (Bought late 2019) I don't have the dropping connection problem so much as trying to keep my download speed up. I've never been able to get higher than 350 download with Xfinity and I've been paying for Gig speed for over a year. But this has been a long drawn out battle with them. But now they tell me the CAX80 is no longer compatible with Xfinity. Netgear no longer supports this modem so I guess it's time to toss it out the window. It makes so mad to have a $450+ modem be obsolete in such a short time.
2 Replies
What Firmware version is currently loaded?
Please post a copy and paste of the modems connection status and event log page.
https://kb.netgear.com/30007/How-do-I-obtain-the-cable-connection-information-from-a-NETGEAR-cable-modem-modem-router
https://kb.netgear.com/30008/How-do-I-view-or-clear-the-event-logs-on-my-NETGEAR-cable-modem-or-modem-routerWhos telling you the the CAX80 is not supported by the ISP or Netgear?
DMC711 wrote:
I've never been able to get higher than 350 download with Xfinity and I've been paying for Gig speed for over a year.
Measured how? 350 Mbps is the top speed for many wifi devices.
Make wired measurements with the Speedtest (Ookla) rather than anything built into the router.
