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Forum Discussion
Router not giving off wireless signal
This is the second modem/router that I have from Netgear. I sent the first one back through their RMA process and they sent me another one. The issue with the first one is that it would not broadcast a wireless signal, although I could connect to the internet by connecting directly to the router. I'm having the same issue with this router. I contacted netgear support and they are saying that I have to pay for their tech support so they can mess with the configurations and other stuff. Is there a way that I could do this myself or am I going to have to pay for this?
16 Replies
Have you checked with your ISP the modem could be set to have the wifi disabled through the ISP billing system I know this has been a large issue with spectrum customers.
DarrenM
I contacted Spectrum and they said it wasn't an issue on their end. They said they don't have the capability to disable the wifi since I am using my own equipment.
Is your ISP "Spectrum"?
If yes, you need to call them and REMOVE WIFI OPT OUT code from your device.
My ISP is Spectrum and they said there is no WIFI OPT OUT CODE. They said that Netgear has to check the settings.
andy792You should ask Spectrum why is it that when your device is reset to factory settings without coaxial cable being connected that your WiFi works perfectly fine and only disappears once you connect the coaxial cable and connect to Spectrum internet service?
The easiest way to confirm if the Spectrum is causing the issue is to rest device to factory settings and power it on without connecting the coaxial cable and then once you verify WiFi is working connect the coaxial cable and see if it disappears. If the WiFi disappears when your modem connects to Spectrum’s service then the problem is caused by the configuration file and the parameter that is being added to tell the non-Spectrum issued modem to disable WiFi and operate in modem only mode.
