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jollygirl's avatar
jollygirl
Initiate
Feb 13, 2016

Router suddenly can't connect to internet

Greetings!

 

We've had this router for a few years and it has worked without issue.  Yesterday, it went on the fritz.  When ethernet plug goes straight into modem, we have internet.  As soon as I send it through the router, we lose our connection.  I've restarted the desktop computer/modem/router in every possible way, at least 7-8 times.  I've pushed the reset button on the router.  No luck.  Is there someone who could instruct me on how to get our wifi back?  Thank you in advance for any help! 

7 Replies

  • DarrenM's avatar
    DarrenM
    Sr. NETGEAR Moderator

    Hello jollygirl 

     

    I sent you a PM about the issue.

     

    DarrenM

    • Kuchcick's avatar
      Kuchcick
      Aspirant

      I have the same problem with my wndr3400v2.  Could you assist me as well?

      • jollygirl's avatar
        jollygirl
        Initiate

        Kuchcick - mine is going again. I can tell you what I did, but being tech-limited, I don't know if the same solution will work for you.

         

        Are you able to get to http://routerlogin.com?

  • I'm having a similar issue with the nighthawk x6. Rebooted and reset router multiple times. My phones and tablets can get to the Internet but not my laptops. Just started today after working fine since July. Any help is appreciated
    • DarrenM's avatar
      DarrenM
      Sr. NETGEAR Moderator

      Hello JRod2076

       

      Have you tried to switch your wireless channels?

       

      DarrenM

      • kaushal_mittal's avatar
        kaushal_mittal
        Aspirant

        hi I own a R633 router. and ran into same issue this morning.  everything was working till last night and starting this morning, i cannot access internet through router. this is weird.  i can access internet if i connect my laptop directly to the modem, but not through router. i did not change anything in the router. 

         

        any help is much appreciated. 

         

        best regards

        kaushal