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Forum Discussion
Samsung TV Plus being blocked by NETGEAR
NETGEAR CAX80
Firmware V.2.1.1.5
Samsung UN50TU700DFXZA
Software Version T-KTSUA2AKUC-2016.1
Purchased Netgear March 24, 2021. I trusted Netgear and didn't hesitate to drop $400 on what they claimed was the best of the best. I did notice that our wifi will drop intermittently but that didn't bother me as much as this latest issue. Recently purchased a Samsung TV and I can't get Samsung TV Plus channel to work. I get the following error - "There was a problem while trying to play the Samsung TV Plus channel. Check your network settings or try again later." I spent some valuable time on the phone with Costco Concierge as well as Samsung. Samsung was able to prove it wasn't their issue when I was able to successfully play the Samsung TV Plus channel when connected on my mobile phone's hotspot. I contacted Netgear support via chat and they walked me through some setting changes and had no success. From what I have read, Samsung has technical issues with Netgear and Netgear has yet to make an attempt to resolve them. I paid $400 for a router that won't do the job of a $60 one and of course my 3 months of support are up - seriously - 3 months of support on a $400 piece of equipment - and I may just end up trashing this piece of crap $400 router and never buying another Netgear product again.
Had anyone been able to use Samsung TV Plus channel via a CAX80? If so, how? Please help. Everything else works on this TV, all the Netflix, Hulu, HBO Max, Amazon Prime, Pantaya, etc...it's just the Samsung TV Plus.
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So basically, the solution is to get rid of this $400 piece of crap and just get the providers modem. Doesn't seem much of a solution. Netgear needs to get their act together and provide the product they claim you are buying.
This issue with Samsung TV Plus and the issue with WiFi calling are definately related to the CAX80 router. I have a neighbor next door with the same Spectrum service provided to all the Co-op members of my building. He has the Spectrum Arris Modem/Router Model: TG1672G. We carried my Samsung Q80R QLED TV to his apartment and while connected via Ethernet wire to his Spectrum router... Samsung TV Plus worked. This issue and the issue with WiFi calling with my Samsung S21+ are caused by this CAX80 router. In another post a user mentioned that he received beta firmware from Netgear Support that solved his WiFi calling issue. I wonder if the fix in this beta release also fixes the issue with Samsung TV Plus. If such firmware fix exist, why doesn't Netgear Support publish it? Make it an "optional" update that can be downloaded and installed manually by those that choose to do so. Calling Netgear Support is a waste of time if you're outside the warranty period... when you finally get someone on the line the first thing they do is try to sell you the extended warranty to respond to any issue you might have. Once I refused, they put me on hold and never hear back. This happened to me twice already... I just don't have the time to waste to make a call for support and then get a sales pitch.
