NETGEAR is aware of a growing number of phone and online scams. To learn how to stay safe click here.
Forum Discussion
Sudden loss of Ethernet ports C7000-100NAS
Recently noticed my wired devices weren't connected to the Network. After inspection I noticed all 4 Ethernet ports have no LED's, nor does the Ethernet status LED on the front panel. The unit sits in a well ventilated area and has experienced no drops/physical impacts or electrical surges etc. The wireless functionality is still working perfectly. The only thing that has changed recently is my ISP (Spectrum) has increased connection speeds in my area to 100Mbps. I have tried resetting with the rear reset button as well as the Netgear Genie app. Both have successfully reset as I had to change all settings again after the reset however, no change to the LED's.
I have noticed several similar posts ranging within the past 2 years however I'm not seeing responses from Netgear with resolutions. I have also spoken with support teams at Spectrum & Netgear with no resolution. Netgear says Spectrum controls firmware updates yet Spectrum says they are unable to push a firmware update manually. They did confirm I have the latest firmware however they cant tell me when it was last updated. Wondering if maybe a firmware update was pushed when the Spectrum speeds were increased and possibly wasn't fully installed properly or potentially caused the ethernet to take a dump. My unit is just over 2 years old however with a $200 pricetag I would expect a better lifespan than approx 25 mo. I completely understand it could just be a failed board related to the ethernet ports etc. however, it seems very odd to me that this is only affecting the Ethernet portion of the unit. I could be completely wrong but it seems other functionality would be affected as well. Its out of warranty so I am tempted to open the case and take a peek however with the WiFi still working I hate to force my hand on a new purchase if I screw anything up while inside.
Anyone have a suggestion? Netgear do you have service parts avialable for the internals? I shouldn't have to buy a new modem/router every 2 years when I purchase from the high end of your product line, IMO.
1 Reply
> [...] I completely understand it could just be a failed board related
> to the ethernet ports etc. however, it seems very odd to me that this is
> only affecting the Ethernet portion of the unit. I could be completely
> wrong but it seems other functionality would be affected as well.
> [...]
Perhaps you "completely understand" less than you think. I know
approximately nothing about what's in these things, but I'd guess that
there's an Ethernet-switch-on-a-chip which deals with the LAN Ethernet
ports. Such a device could fail without affecting the rest of the
modem+router.
> [...] Netgear do you have service parts avialable for the internals?
> [...]
So far as I've seen, Netgear doesn't sell even AC adapters or
antennas, let alone internal parts (which, I'd guess, you're
ill-equipped to diagnose or replace, in any case).
So far as I've seen, Netgear doesn't sell even AC adapters or
antennas, let alone internal parts (which, I'd guess, you're
ill-equipped to replace, in any case).
> [...] I shouldn't have to buy a new modem/router every 2 years when I
> purchase from the high end of your product line, IMO.
Not _my_ product line, but a two-year life would disappoint me, too.
On the other hand, that is why warranties and insurance exist.