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Screwthis's avatar
Screwthis
Aspirant
Nov 11, 2016

Support for c6300

Their support system does not work: I copied & pasted the serial #, and it came back "invalid"  (multiple, multiple, multiple times).  I typed in the serial #, eliminating the capital letters- same thing, multiple times.

Plus, the damn router/modem is defective.

Troubleshooting

8 Replies

  • clithes's avatar
    clithes
    Prodigy
    Nov 13, 2016

    What is the problem, maybe this community will have the answer?

    • Screwthis's avatar
      Screwthis
      Aspirant
      Nov 13, 2016

      Thanks for your reply.  This post got posted in the wrong place, so I posted again in Cable Modems & Routers > Troubleshooting.

       

      The problem: signal gets dropped intermitently, and varies from 0 > 140 mbps.  

       

      I took the 3 week old modem/router back to Best Buy- their return policy states I only had 15 days (I'll never go back).

       

      So, I turned to Netgeat Support.  I registered my device.  Got an email confiming that- serial # included.

       

      But when I have tried to engage Support, it will not take that serial #- keeps coming back, "invalid."

      I posted here- like I said this post and one other.

       

      Yours is the only reply, two days later.  I thought for sure Support would chime in, but.....crickets.

      • michaelkenward's avatar
        michaelkenward
        Guru - Experienced User
        Nov 14, 2016
        Screwthis wrote:

        Yours is the only reply, two days later.  I thought for sure Support would chime in, but.....crickets.

         

        This place is mostly user-to-user, with some input from a small team of Netgear folks. The official support teams doesn't hang out here.

         

        Have you checked the support section for your device?

         

        C6300 | Product | Support | NETGEAR