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Forum Discussion
Unable to update firmware
I receivbed an email telling me I needed to update the firmware I have tried everything possible to update the firmware to V1.0.0.062 from V1.0.0.034. I keep getting the message saying it "Failed t...
Thanks for the snarky reply. I'm the one that wasted two hours trying to upgrade the firmware. What's your excuse?
FYI, I typed all the model information in the space on the forum form for "Model." It didn't show up. It is a wireless router: N300 WNR2000V5.
An email regarding firmware upgrade was sent to everyone that registered their hardware. Not everyone is a techie that hangs out in forum chat rooms. Therefore, it seems like performing an upgrade should be easier and more intuitive.
I own the modem (Arris SURFboard SB6121) and router (two separate devices). The ISP is Comcast. I got the "Failed to Upload Firmware" message when I manually downloaded the software (xip file) from Netgear's website, directed the upgrade site to the .img file on my desktop, and hit "Upload."
> It is a wireless router: N300 WNR2000V5.
You posted this in a "Cable Modems & Routers" forum. Over in a more
appropriate forum, there seem to be other, similar reports (so far
unresolved?). For example:
https://community.netgear.com/t5/x/x/m-p/1449145
It may be a trend.
Thanks, I'll check there.