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Forum Discussion

dscleveland's avatar
dscleveland
Aspirant
Sep 10, 2023

Unable to view event log page

I am unable to view the event log page for a CM700. I was able to view it previously. There have been no changes. Now when I try to pull up the event log page I get a page with only the standby icon circling in the center.

I'm able to see and command all information for the cable modem after logging onto the modem, except for the event log.

 

 

David

8 Replies

  • FURRYe38's avatar
    FURRYe38
    Guru - Experienced User
    Sep 10, 2023

    What browser are you using? Try a different browser? MS Edge, Firefox or Opera? 

    Factory reset the modem? 

    • dscleveland's avatar
      dscleveland
      Aspirant
      Sep 10, 2023

      Good thought. I'm using Firefox. I tried Chrome, but it won't even get me to the modem logon page. I get a Chrome message that the modem IP address uses an unsupported protocol. The modem uses the standard IP address it's always used, which returned the event log in the past.

       

      I tried Edge. I can log on, but the event log page returns a message that the modem IP address did not send any data.

       

      I tried resetting the winsock. No help. I believe I tried a factory reset, but I'll try it again.

       

      David

       

       

      • dscleveland's avatar
        dscleveland
        Aspirant
        Sep 10, 2023

        Thanks. That may have fixed it. I did a factory reset. I was then able to log onto the event log page. I logged off and back onto the modem a couple of times and was able to pull up the event log page each time.

         

        David