NETGEAR is aware of a growing number of phone and online scams. To learn how to stay safe click here.
Forum Discussion
DongKim
Jun 02, 2016Aspirant
upstream LED light for C6300
I bought this modem router about 1 month and it worked fine then i realized that upstream light on the front pannel is "RED" what i remember was green so i looked it up for user manual for it and ...
DarrenM
Jun 06, 2016Sr. NETGEAR Moderator
Hello Dongkim
You will want to contact your ISP have them check on the modem as it means only 1 upstream channel is locked. i would just have them run some tests on your connection make sure it is fine.
DarrenM
- DongKimJun 09, 2016Aspirant
Hi thank you for your reply
I called to my ISP which is Comcast
they were trying to lock onther channel or so
but they couldn't be able to connet to the router
so that they suggested me to contact Netgear again
internet still works but the LED light is still "RED"
- DarrenMJun 13, 2016Sr. NETGEAR Moderator
DongKim
I would contact our support at this point.
http://www.netgear.com/support/contact.aspx?cid=gwmng
DarrenM
- TTabsJun 25, 2016Aspirant
Dongkim,
i have exactly the same issue, it was working fine when i first installed it but now the upstream light is amber. Will try and look for some fix and will share it here. Internet works fine and i have TWC..
- DongKimAug 01, 2016Aspirant
I've try everything but there were no solution
but internet works fine so im just using it :p