Upstream Solid Orange Light - 16x4 DOCSIS 3.0 Cable Modem (CM500)

My modem has recently changed to where my Upstream LED indicator is a solid orange color. I've talked to my ISP (Xfinity) and they said everything on their end (power, connection) looks fine and it's...

Firmware

Hardware

Troubleshooting

FURRYe38

Guru - Experienced User

Sep 19, 2022

You have lots of Correctables and Un-Correctables that should be mostly zeros.

Have the ISP check the signal and line quality UP to the modem. Be sure the ISP provisions the modem correctly.
Be sure there are no coax cable line splitters in the between the modem and ISP service box. Be sure all fittings are snug and screwed on well.
Be sure your using good quality RG6 coax cable up to the modem.
Be sure to power OFF the modem for 1 minute then back ON.
https://community.netgear.com/t5/Cable-Modems-Routers/General-info-and-Troubleshooting-for-Cable-Modems/m-p/1530376#M12853
https://www.duckware.com/tech/solving-intermittent-cable-modem-issues.html

Please post the Event Logs page output as well.

JerradP
Aspirant
Sep 19, 2022
- FURRYe38
  Guru - Experienced User
  Sep 19, 2022
  You have lots of criticals that the ISP needs to review and help resolve.
  - JerradP
    Aspirant
    Sep 19, 2022
    They said they can send a tech out, but if the issue isn't with Xfinity I'll be charged $100. In your opinion is this an issue on their end, meaning I should schedule the appointment? It's a big risk.

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Upstream Solid Orange Light - 16x4 DOCSIS 3.0 Cable Modem (CM500)