NETGEAR is aware of a growing number of phone and online scams. To learn how to stay safe click here.

Forum Discussion

jarlmaster47's avatar
jarlmaster47
Guide
Dec 13, 2016

Why do you provide such horrible support and software/firmware?

For a netgear moderator to answer. Do you guys even care about the customer base?  Your software is horrible and you do nothing about it. You don't seem to pay attention to or listen to feedback. Support options for you guys is awful as well. Would love to hear a response.  

Apps
complaint
Features
Feedback
Firmware
software
support

2 Replies

  • DarrenM's avatar
    DarrenM
    Sr. NETGEAR Moderator
    Dec 15, 2016

    Hello Jarlmaster47

     

    Sorry to hear you are frustrated with the software. Do you have a specific issue that you need assistance with?

     

    DarrenM

    • jarlmaster47's avatar
      jarlmaster47
      Guide
      Dec 17, 2016
      DarrenM wrote:

      Hello Jarlmaster47

       

      Sorry to hear you are frustrated with the software. Do you have a specific issue that you need assistance with?

       

      DarrenM

      I mean I'm just disappointed with the software. There's nothing to assist with; the software just needs to be improved and I really hope you all commit to that.