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Goldstarmom's avatar
Goldstarmom
Follower
Nov 16, 2020

WiFi Cable modem Router AC1200

I recently have been having issues with the rate of upload and download. I pay for 75Mbps from Comcast, but recently I have had terrilbe service, 23Mbps! I called their customer service department and they said that they were sending out the correct amount, and that the issue must be with my router/modem. I checked to be sure that it had the newest updates (it's 3 y/o ) and it did. 

So, what is the deal? Is it possible that it Is my modem/router? Or is it comcast way of shifting blame to avoid having to provide the correct Mbps? Idk, but it is becoming more frequent that I am attempting to stream, or download files, etc and I'll get a brief message saying I have no internet service, then it corrects and I am once again connected.

I'm not tech sharp, so in layman's terms, what can/should I do to figure out, first,where the problem lies, and second how to resolve it.

Any help is appriciated.

Thanks

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