NETGEAR is aware of a growing number of phone and online scams. To learn how to stay safe click here.
Forum Discussion
net_user38
Sep 23, 2015Aspirant
Wifi signal stops as soon as a particular laptop is switched on.
My Router worked fine and gave me no problems until a friend came visiting. Everytime he turns on his laptop, the wifi signal of the whole house goes down. And it turns back on as soon as the laptop ...
Babylon5
Sep 24, 2015NETGEAR Employee Retired
What model of router do you own, and is it dual band 2.4GHz and 5GHz? If dual band do you have client devices that can use either band?
Maru83
Oct 03, 2015Aspirant
I had this exact issue. When my wife used her macbook on the wifi, it would just stop, all the lights went static and there was no connectivity not even directly connected.
I would check your friends notebook is set to automatically obtain ip/dns ect.
But I ended up just factory resetting the modem, set back my wifi settings and it was resolved. It worked for me. (Netgear support were no help, I was within my 90day support period at the time)