My CAX30 will broadcast on 2.4GHz and 5GHz up until the moment I activate it with Comcast Xfinity, at which point I only have access to the 5GHz band. Admin controls say it is still working but none of my devices see it. I've been through all the resets, firmware updates and backdates, channel changes, etc. that have been posted and suggested by Netgear support. Comcast clearly doesn't want me using my 2.4GHz only devices including my smoke alarm.Does anyone have any theories regarding a work around? (Unfortunately, leaving Comcast is not an option in my area). Thanks.

are you using smart connect? Have you done a wireless scan using something other than windows?

I am not using smart connect. And I haven't done a wireless scan using something other than windows on the computers (I'm afraind I don't know how), but the android devices, the printer, and the smoke alarm don't see it either. Thanks for thinking about it.

You can try doing a scan using inssider or any of the general wifi scanners that can be downloaded. there's quite a few of them. I use inssider or winfi

Thank you for this. With Winfi Lite, I do see the 2.4 GHz band is present. Though, I'm not sure how to apply this good news to getting my printer and smoke alarm to see it now the we know that it is actually there.Do they have a Winfi equilivalent for old HP printers and Nest smoke alarms? (she asks optimistically)

Is you ssid broadcast disabled in the router?

Xfinity disables 2.4Ghz on CAX30 | NETGEAR Communities

14 Replies

plemans
Guru - Experienced User
Dec 06, 2021
are you using smart connect?

Have you done a wireless scan using something other than windows?
- Fortuona
  Aspirant
  Dec 07, 2021
  I am not using smart connect. And I haven't done a wireless scan using something other than windows on the computers (I'm afraind I don't know how), but the android devices, the printer, and the smoke alarm don't see it either.
  
  Thanks for thinking about it.
  - plemans
    Guru - Experienced User
    Dec 07, 2021
    You can try doing a scan using inssider or any of the general wifi scanners that can be downloaded. there's quite a few of them. I use inssider or winfi
bookishtexas
Aspirant
Dec 07, 2021
I am having similar issue. The 2.4 shows option to connect but most 2.4 devices are unable to comunicate with the router/modem. I have suddenlink as provider.

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Xfinity disables 2.4Ghz on CAX30