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Forum Discussion

smbaligh's avatar
smbaligh
Aspirant
Jun 14, 2021

XFinity says I am not getting speed because of my router

Not getting enough speed, I have a 100Mbps connection and I only get 25-30Mbps, Although this is Xifnity certified router but based on my call with XFinity earlier today, Net Gear routers are not good, Since I haven't bought it from them I should get one from them.

My question is why does Net Gear sell these bad routers?

3 Replies

  • plemans's avatar
    plemans
    Guru - Experienced User
    Jun 15, 2021

    Are you testing wireless or wired into the router? 

    What device are you using for testing? 

    Do you have a screen snip of the cable connections page and the modem event logs?

    • smbaligh's avatar
      smbaligh
      Aspirant
      Jun 15, 2021

      I am testing it on wireless (WiFi)

      Testing speed on my MacBook Pro

      I am not sure how can I get it, Can you share any link I can follow to get the logs?

       

      • plemans's avatar
        plemans
        Guru - Experienced User
        Jun 15, 2021

        Test it wired. 

        The C3000 isn't dual band. And 2.4ghz is a slow network and its sensitive to inteference. 

        Its the reason for dual band routers. In this day, I don't recommend single band routers unless you live in the country with no one around and you're using dialup/dsl.