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Forum Discussion

bmillerct's avatar
bmillerct
Follower
Feb 10, 2022

Zoom Issues

Actual modem router is AC1900 C6300BD

Have been getting dropouts on Zoom when using my MAC desktop. Zoom pop-up says its intermittent network connection. 

Desktop is set up to use the 2.4 WIFi connection as are all the other devices (iphones, 3 ROKU's, another desktop)  in my house are.

I am thinking of changing  the MAC  to the 5.0 wifi channel on the router (yes I have two channels availible on the router). Will my router work both bands simultaneously?

Other option is to go hardwired and hook the Mac by ethernet to the router.

Your thoughts? 

 

BTW my Cox cable internet speed is fine so that is not the issue. 

 

1 Reply

  • plemans's avatar
    plemans
    Guru - Experienced User
    Feb 10, 2022

    use the 5ghz.

    2.4ghz is a slower network and more sensitive to interference than 5ghz. 

    So use the 5ghz. 

    If that doesn't help, then use the wired connection. 

    If that doesn't help, it could be a speed/modem issue