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Genie incorrectly shows "Internet Not Connected"
The Basic window for Netgear Genie indicates "Internet Not Connected." However, my internet connection seems to be working pretty well (occasional short stoppages are the only issue that I have). My tested internet speed is what I pay for (100 mbs).
My internet provider is Comcast Xfinity. I've rebooted both my modem (Arris TG862) and router. I ran "Test" in the Genie Internet page and applied resulting settings. I've updated the R6400 firmware to V1.0.1.74_1.0.48. None of these attempts has changed the status as shown. I'm running Windows 10 Home Ver. 21H1.
How can I fix this?
Thanks.
The TG862 is a modem/router combo device. It isn't just a modem.
running 2 routers causes a double nat and can give you that issue.
https://kb.netgear.com/30186/What-is-Double-NAT
options?
1. put the tg862 in modem only/passthrough mode
2. put the netgears IP address into the tg862's dmz
3. put the netgear into access point mode.
Only use 1 of these solutions
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The TG862 is a modem/router combo device. It isn't just a modem.
running 2 routers causes a double nat and can give you that issue.
https://kb.netgear.com/30186/What-is-Double-NAT
options?
1. put the tg862 in modem only/passthrough mode
2. put the netgears IP address into the tg862's dmz
3. put the netgear into access point mode.
Only use 1 of these solutions
Howward wrote:
The Basic window for Netgear Genie indicates "Internet Not Connected."
You refer to the genie. This could be one of several things, the browser interface, a Windows or Mac program for a PC, or a mobile Android/iThing app. Netgear labels them all as genies. Which are you using?
