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Jonnoza's avatar
Jonnoza
Aspirant
Oct 16, 2016
Solved

Netgear Genie Authentication Problem

When logging via a browser I can access my router. If I try via iPhone or iPad genie app I get th message "login failed. Please enter in the correct Admi password".  Password gives access via the browser but not the app. I can even access the router via the iPhone and IPad browsers but not the genie app 

Genie
  • Jonnoza's avatar
    Jonnoza
    Oct 24, 2016

    With the new App update to version 2.4.38 the problem has been resolved.

     

    Thank you

5 Replies

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  • DexterJB's avatar
    DexterJB
    NETGEAR Moderator
    Oct 20, 2016

    Hi Jonnoza,

     

    Please try uninstalling and reinstalling the app. If the issue persists, please reboot the router and try logging in through the app again.

     

    Regards,

     

    Dexter

    Community Team

    • Jonnoza's avatar
      Jonnoza
      Aspirant
      Oct 20, 2016

      Thank you

       

      Have done all of the above. Waited for a Genie app update, hoping this would solve the problem. Factory reset of router.

      I can access the router with PC, iPad, iPhone using a web browser. But the Genie app will not accept the same password that is used to access the router using a browser.

      • DexterJB's avatar
        DexterJB
        NETGEAR Moderator
        Oct 20, 2016

        Hi Jonnoza,

         

        Thank you for responding. We are currently investigating this. Please make sure you keep the app up to date for possible fixes.

         

        Regards,

         

        Dexter

        Community Team