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Forum Discussion
Solved
R7000 Failed to set parental controls error
R7000 with firmware 1.0.9.26
When trying to update any connected device and change the parental control / Filer Level in Genie, I get an error of:
Failed to set parental Controls ! With Okay ...
With the help of L2 Tech Support and a new firmware release from two days ago 6/12/18 Parental Controls are working again.
- Backed up settings in management GUI
- Upgraded Firmware (which was released two days ago)
- Used GUI to "Erase" for factory reset (I always hit the reset button on router)
- Un-installed Genie
- Ran through Setup Wizard GUI
- Installed Genie
- Setup Parental Controls with OpenDNS account
- Tested on numerous devices and changed settings.
All is good and thanks for the assistance.
And never mind. Just went back to Windows 10 PC. I can change the Parental Control options in Genie, it retains the settings, but filtering doesn’t work.
With the help of L2 Tech Support and a new firmware release from two days ago 6/12/18 Parental Controls are working again.
- Backed up settings in management GUI
- Upgraded Firmware (which was released two days ago)
- Used GUI to "Erase" for factory reset (I always hit the reset button on router)
- Un-installed Genie
- Ran through Setup Wizard GUI
- Installed Genie
- Setup Parental Controls with OpenDNS account
- Tested on numerous devices and changed settings.
All is good and thanks for the assistance.
For some reason the Parental Controls doesn't work with IPv6. I could've sworn it did in the past, but I'm not entirely sure. So if you use this feature, you'll have to stay with IPv4.