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23090619's avatar
23090619
Aspirant
Mar 26, 2019
Solved

Trying to use Genie to config DGND3700 router

I am trying to logon to my N600 router using the Genie app on my iPhone (app version 3.1.74, IOS 12.1.4 on iPhone SE) and all I get when I enter the correct password is:

 

Login Failed

NETGEAR router was not found or

is not supported Make sure that

your mobile device is not

connected to the router's guest

network and the IPv6 is not

enabled.

 

 

I cannot find anything about IPv6 on either the router or the phone, so what might be the problem?

 

 

4 Replies

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  • plemans's avatar
    plemans
    Guru - Experienced User
    Mar 26, 2019

    From looking it up the dgnd3700v1 doesn't support genie. The version 2 does. Not sure which one you have. If its the version 2, make sure your firmware is up to date before trying to use the genie. Older versions might not be compatible. 

    • 23090619's avatar
      23090619
      Aspirant
      Mar 26, 2019

      Thanks for your reply. It looks like the router is V1 so that's a non-starter! I'll stay with the web interface.

      • michaelkenward's avatar
        michaelkenward
        Guru - Experienced User
        Apr 09, 2019
        23090619 wrote:

        I'll stay with the web interface.

         

        Good move.

         

        The browser on your iThings will give you much more control than the dumbed down app.