NETGEAR is aware of a growing number of phone and online scams. To learn how to stay safe click here.
Forum Discussion
JJANDCLW
Apr 16, 2018Tutor
Unable to sign in to DNS account (There was an error signing in)
I have recently been able to sign into my OpenDNS account in the Parental Controls tab of NETGEAR Genie. It is only a fairly recent problem; last couple of weeks or so. I have an active OpenDNS account which I am able to configure as desired via the OpenDNS portal. But as I am unable to login to my account via NETGEAR Genie it is not receiving any data from my network and my desired OpenDNS parental controls are not being applied. I have tried deleting my previous OpenDNS account and creating a new on several times. I have also uninstalled and reinstalled NETGEAR Genie seevral times. To no avail. I simply continue to receive the message "There was an error signing in, please make sure you're connected to the Internet and try again." I can assure you I am well and truly connected to the internet so have no connectivity issues.
Hi JJANDCLW,
Welcome to the community!
1. What is the firmware version of the router?
2. Please try using another device (another PC, Android, iOS) to sign in.
3. Have you tried resetting the router?
Regards,
Dexter
Community Team
3 Replies
Replies have been turned off for this discussion
- JJANDCLWTutor
Also, I am currently running NETGEAR Genie v2.4.54.