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Forum Discussion

JJANDCLW's avatar
Apr 16, 2018
Solved

Unable to sign in to DNS account (There was an error signing in)

I have recently been able to sign into my OpenDNS account in the Parental Controls tab of NETGEAR Genie. It is only a fairly recent problem; last couple of weeks or so. I have an active OpenDNS account which I am able to configure as desired via the OpenDNS portal. But as I am unable to login to my account via NETGEAR Genie it is not receiving any data from my network and my desired OpenDNS parental controls are not being applied. I have tried deleting my previous OpenDNS account and creating a new on several times. I have also uninstalled and reinstalled NETGEAR Genie seevral times. To no avail. I simply continue to receive the message "There was an error signing in, please make sure you're connected to the Internet and try again." I can assure you I am well and truly connected to the internet so have no connectivity issues.

  • Hi JJANDCLW,

     

    Welcome to the community!

     

    1. What is the firmware version of the router?

    2. Please try using another device (another PC, Android, iOS) to sign in.

    3. Have you tried resetting the router?

     

    Regards,

     

    Dexter

    Community Team

3 Replies

Replies have been turned off for this discussion
    • DexterJB's avatar
      DexterJB
      NETGEAR Moderator

      Hi JJANDCLW,

       

      Welcome to the community!

       

      1. What is the firmware version of the router?

      2. Please try using another device (another PC, Android, iOS) to sign in.

      3. Have you tried resetting the router?

       

      Regards,

       

      Dexter

      Community Team

      • DexterJB's avatar
        DexterJB
        NETGEAR Moderator

        Hi JJANDCLW,

         

        I would like to follow up and check if you are still experiencing the issue.

         

        Regards,

         

        Dexter
        Community Team