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jrasmussen's avatar
jrasmussen
Aspirant
Apr 10, 2017
Solved

Lost internet connections after "upgrade" to cable modem

We switched ISP's today and now have a cable modem provided by Charter/Spectrum (Arris TM1602).  The modem is connected to a Netgear ethernet switch (G5605), and my main powerline adapter is also connected to that switch.  We have three other adapters in the house which sync with that main one (or did until today).  I have tried resetting the modem, the switch, and factory resetting all powerline adapters with no luck.  I also have a laptop plugged directly into the switch which is able to access the internet without issue.  Any ideas?

Troubleshooting
  • jrasmussen's avatar
    jrasmussen
    Apr 14, 2017

    Thanks for your reply.  The TM1602 is modem only.  When I added a (Netgear!) router, my problem was solved.

2 Replies

  • JamesGL's avatar
    JamesGL
    NETGEAR Employee Retired
    Apr 13, 2017

    Hi jrasmussen,

     

    1. Is the Arris TM1602 a modem and a router as one?

    2. What is the IP address of the laptop when connected to the switch?

    • jrasmussen's avatar
      jrasmussen
      Aspirant
      Apr 14, 2017

      Thanks for your reply.  The TM1602 is modem only.  When I added a (Netgear!) router, my problem was solved.