NETGEAR is aware of a growing number of phone and online scams. To learn how to stay safe click here.

Forum Discussion

Yahfoufi's avatar
Yahfoufi
Follower
Dec 31, 2017

My NETGEAR POWERLINE AV500 not working properly

Recently my Netgear hasn’t worked consistently, i have it connected via ethernet to my gaming console. My ping keeps jumping and sometimes the wifi stops working completely for a while, until i manually unplug it and plug it back for it to work. I’ve also noticed that the middle LED light with the plug sign (LED POWERLINE) is always orange colored.
Hardware
Troubleshooting

1 Reply

  • michaelkenward's avatar
    michaelkenward
    Guru - Experienced User
    Jan 01, 2018
    Yahfoufi wrote:
    I’ve also noticed that the middle LED light with the plug sign (LED POWERLINE) is always orange colored.

     

    This indicates a slow link between the Powerline plugs. Netgear advises not putting plugs on mains extension cables. I find that this is not a hard and fast rule and happily use extension blocks, but you could try moving the wifi plug to another socket to see if that makes any difference.

     

    That would narrow it down to a mains problem rather than a hardware issue.