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Kaanbey's avatar
Kaanbey
Follower
Jan 10, 2018

My XWN5001 has stopped connecting to my XAV5201

i have had my netgear powerline av 500 for a while now and has only just stoppe working because of a thing i was told to do. I was told to factory reset both my devices and now they wont connect to one another? i have looked everywhere and done most things but i cant fix it? someone help asap please.

1 Reply

  • michaelkenward's avatar
    michaelkenward
    Guru - Experienced User

    You'll have to set up the network from scratch.

     

    There is a manual for the device somewhere at the end of this link:

     

    >>>> XWN5001 | Product | Support | NETGEAR <<<<

     

    It should be straightforward if these plugs came as a bundle. But it may be more complicated if  they were separate purchases.

     

    Then again, if the reset was supposed to fix a problem, perhaps the plugs, or one of them, are dead.