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Kenssonhs's avatar
Kenssonhs
Aspirant
Aug 08, 2023

powerline 1000 ethernet connection suddenly can't get a network signal

So everything was working great...until it wasn't.  I have four units plugged in to the mains in various locations.  Suddenly, I can't get a network signal on my smart TV.  I have changed nothing in the network. 

The third light on the adapter blinks green while the two above are solid.  I presume that means something is transiting the ethernet cable, but my TV says there's no network connection.  I tried to get the TV to solve it, but no luck.  Do I have to reset that adapter and than reconnect it to my network?  I'm trying to avoid the hassle of having to move the adapter to a power strip so I can get at the reset button (why in the world did Netgear put them on the bottom?!), but if that's the only recourse, I'll do it of course.  Any other simpler ideas?

 

Thanks much!  Ken

 

10 Replies

  • michaelkenward's avatar
    michaelkenward
    Guru - Experienced User

    Kenssonhs wrote:

    Suddenly, I can't get a network signal on my smart TV. 


    Is this wired or wifi? You say "ethernet" but then refer to a "signal".

     

    Which plugs are we talking about?

    • Kenssonhs's avatar
      Kenssonhs
      Aspirant

      Ethernet, and I meant to say "traffic, the term used on the Netgear troubleshooting webpage.  I presume traffic means there is a signal transiting the cable, but no internet connection.  Not sure what you mean by 'plugs.'  All four adapters are plugged into the house mains.

      • michaelkenward's avatar
        michaelkenward
        Guru - Experienced User

        Kenssonhs wrote:

        Ethernet, and I meant to say "traffic, the term used on the Netgear troubleshooting webpage.  I presume traffic means there is a signal transiting the cable, but no internet connection. 


        Traffic makes sense. And you are right, it does relate to a signal on the mains circuit, but that word usually means wifi, which is what you get with the powerline AP plugs.

         


        Not sure what you mean by 'plugs.'  All four adapters are plugged into the house mains.

        Plugs are what you, and Netgear, call adapters. The things you plug into the mains.

         

        Have you tried swapping the plugs around? No need to reset. Just swap the TV plug with one of the others on your network.

         

        My experiences is that TV problems are generally down to the TV. That means running whatever network configuration routine it uses.

         

        I rarely, if ever, have to reset plugs. It is usually just a case of turning them on and off and the network reconnects.

         

        I assume that you have PL1000 adapters.

         

  • schumaku's avatar
    schumaku
    Guru - Experienced User

    Kenssonhs wrote:

    So everything was working great...until it wasn't.  I have four units plugged in to the mains in various locations.  Suddenly, I can't get a network signal on my smart TV.  I have changed nothing in the network. 

    The third light on the adapter blinks green while the two above are solid.  I presume that means something is transiting the ethernet cable, but my TV says there's no network connection.


    Ken,

     

    Here the LED information of the PLA2000 devices-

     

    To me, the side note of an eero router made me wondering. Is this box newer in this set-up?

     

    • Kenssonhs's avatar
      Kenssonhs
      Aspirant

      Yes, this is the last unit added to the network.  However, it is only a few months "younger" than the original two units.  Additionally, it had been working fine for more than a year before I encountered the issue to which I referred in my original post.

       

      • schumaku's avatar
        schumaku
        Guru - Experienced User

        Not a question of the age ... more a question on the network structure and connection of all the devices. Adding a random NAT router like the eero is a recipe for a nightmare, or at least to something causing unwanted network segregation. 

         

        Difficult, because you seem to navigate around instead of bringing the complete network design and implementation on the table. Impossible to help, frustrating for everyone trying to help.