Powerline 1200 node doesn't power up

Question

Hoping to find that here's a simple solutio! - I purchased the PL1200 months ago, just got around to connecting it due to outlet config / access. One of the nodes ( connected to the TV) powers up fine. The primary node that connects to the router doesn't indicate any power in - no lights at all. I tried the factory reset, no change. Could I have a bum node out of the box? Hope not, as this project has already gone on longer than anticipated.

Thanks for the assisatnce.

JamesGL · Answer

Hi&nbsp;Butch65,
&nbsp;
Welcome to Community!
&nbsp;
You can try to swap positions of the two nodes. If still the same behavior then it might be a hardware problem.
&nbsp;
Regards,
&nbsp;
JamesGL
Community Team

Butch65 · Answer

Thanks, James. &nbsp;I tried that, as well as several different outlets around the house just for fun! &nbsp;No power to the extender. I called the help line and they tried to convince me that they needed to update my firmware and config of my system for the unit to power up - and if that did fix it I would be on th hook for a 2 year sevice agreement &nbsp;costing $149.99.&nbsp;I'm returning the unit and will try another....&nbsp;&nbsp;

JamesGL · Answer

Butch65,
&nbsp;
If it did not work, you can replace it from the store where you purchased it since it might be defective.
&nbsp;
Regards,
&nbsp;
JamesGL
Community Team

Butch65 · Answer

&lt;p&gt;Just to close this out, I purchased another set, and they powered up just fine and connected as expected. I will return the dead unit.&amp;nbsp;&lt;/p&gt;&lt;p&gt;Regarding NetGear hotline- be aware that I was told by the tech that they pinged my line and found I had been hacked and was most likely infected by a virus- and that was causal for my dead unit not powering up. &amp;nbsp;After 40 minutes of trying to get support on the power issue and telling them I didn't need a 2 year service contract, I finally just excused myself from the call. &amp;nbsp;I then called my internet providers security group and conveyed what had happened and what was reported. They looked at my service and reported all clear. &amp;nbsp;I feel like NetGear was fishing for sales of the service contracts- not addressing the customers issue.&lt;/p&gt;

JamesGL · Answer

Butch65,
&nbsp;
Good to know your issue has been resolved.
&nbsp;
Regarding your contact with NETGEAR support, did &nbsp;they provide you a case number? When calling NETGEAR support, they will provide you a case number as referrence. If no case number provided, it could be that you have dialed a different number.
&nbsp;
Regards,
&nbsp;
JamesGL
Community Team

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Powerline 1200 node doesn't power up

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