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Growl's avatar
Growl
Aspirant
Jun 13, 2021

PowerLINE Wifi 1000 password reset issues

I can't log back into my router after doing a factory reset. It will not recognise the password.

 

I'm currently on Mac and can't try the windows software. I can't get help because my support expired 3 months after purchasing the product.

 

Any help appreciated.

 

 

3 Replies

  • Growl's avatar
    Growl
    Aspirant
    Jun 15, 2021

    Fixed.

     

    I installed a network scanner on my iPad (Fing) to get the IP address of the WiFi access point. Then logged into that using the default username/password.

     

    This was after leaving the device unplugged for a couple of days.

     

    Hope this helps someone who is having same issues as I was.

     

    If I didn't fix this myself I would be stuck with a paper weight. And the fact that there is no warranty coverage after 3 months is appalling. In future I will not be purchasing any more Netgear products.

    • michaelkenward's avatar
      michaelkenward
      Guru - Experienced User
      Jun 15, 2021
      Growl wrote:

      And the fact that there is no warranty coverage after 3 months is appalling.

       

      It would be appalling if it were true. It isn't.

       

      The three months (90 days) applies to the free support. Warranties are at least a year, depending on where you are.

      • Growl's avatar
        Growl
        Aspirant
        Jun 15, 2021

        I purchased my device on March 7th this year, and after registering, it came up with the following:

         

        Product Warranty Information

        Product: PL1010v2
        Country of Purchase: Japan
        Purchased on: 2021-03-01
         
        Standard Product Warranty:
        Hardware Warranty: Expired
        Phone Support: Expired
        Email Support: Expired
        Chat Support: Expired
        Power Supply Warranty: Expired
        Accessories Warranty: Expired
         
        I bought it from Amazon.com and shipped it to Japan but that shouldn't limit my warranty ans I can happily post it back to the states. I also attached the Amazon receipt for my registration but that has made no difference.
         
        Anyways attached a screenshot of the above.