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Forum Discussion

EdwardCunliffe's avatar
EdwardCunliffe
Aspirant
Nov 23, 2015

XAV1301v2 monitoring, Windows 10

Hello, how can I monitor the XAV1301v2 under Windows 10 please, the utility just shows "No device in the network" - I'm pretty sure it used to work OK before I went to Windoze 10 so something is bloc...
Apps
Troubleshooting
JamesGL's avatar
JamesGL
NETGEAR Employee Retired
Nov 24, 2015

Hi EdwardCunliffe,

 

Have you tried to uninstall and reinstall the utility?

What is the version of the utility you are using?

Have you tried to use the Desktop genie for powerline management?

EdwardCunliffe's avatar
EdwardCunliffe
Aspirant
Dec 02, 2015

Hi James, yes have uninstaled and reinstalled, using Powerline Utility D 3.1.04.

 

Netgear Genie can see the PC connected to the remote powerline socket, as can the (not Netgear) router but nothing can see the actual powerline devices. I'm certain this worked pre-Windows 10 ...

 

Ed

  • JamesGL's avatar
    JamesGL
    NETGEAR Employee Retired
    Dec 02, 2015

    Can you provide the screenshot of the Network map in Desktop Genie?

    • EdwardCunliffe's avatar
      EdwardCunliffe
      Aspirant
      Dec 03, 2015

      Try again ... Ed-HP is my laptop, George Com(puter) is the one on the remote Powerline adaptor ...

       

      Genie.png

      • JamesGL's avatar
        JamesGL
        NETGEAR Employee Retired
        Dec 07, 2015

        Hi EdwardCunliffe,

         

        Can you provide the Desktop Genie version installed on your computer. Please click on about for the information.