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Forum Discussion

FlatoutDude's avatar
FlatoutDude
Tutor
Sep 11, 2015
Solved

A6200 Disconnecting on Windows 10

Im having an issue with the A6200 Wifi Adapter on windows 10, it will work for an intermittent amount of time (usually 5-10min) then completely disconnect, only showing my network when i click on the...
Firmware
Hardware
Troubleshooting
  • rawnet's avatar
    rawnet
    May 11, 2016
    Anyone having trouble with Netgear Wireless AC6200 dropping out intermittently after upgrading to Windows 10, here is a possible solution:
     
    1. Go to Control Panel\All Control Panel Items\Power Options\Change Plan Settings\Change Advanced Power Settings;
     
    2. Expand Wireless Adaptor Settings\Power Saving Mode and make sure it is set to "Maximum Performance";
     
    3. Expand USB Settings\USB Selective Suspend Settings and change Setting to "Disabled".
     
    This worked for me and YMMV, but I hope this helps avoid the weeks of frustration I've just gone through..
JamesGL's avatar
JamesGL
NETGEAR Employee Retired
Sep 12, 2015

Hi FlatoutDude,

 

Please follow the steps below and provide feedback if it resolves.

 

  1. With the A6200 plugged in, uninstall the old NETGEAR software and drivers. To do this, open Control Panel.
  2. Click on “Uninstall a program”. 
  3. Click on “NETGEAR A6200 Genie” and click Uninstall
  4. Once uninstall has completed, unplug your A6200 adapter and restart your PC.
  5. If you are using USB 3.0, you will need to upgrade the USB host controller. 
  • To determine if you are using USB 3.0, see Microsoft’s support article USB 3.0 Devices.
  • For information on how to update the USB host controller driver, visit your motherboard manufacturer’s website.

For more information on updating drivers in Windows 10, see Microsoft’s support article: How to Install and Update drivers in Windows 10.

  1. Ensure that you have installed all of the necessary updates for Windows 10 before proceeding. For more information on installing Windows updates, see Microsoft’s support article Service Pack and Update Center.
  2. Download and extract the A6200 softwareto a convenient place such as your desktop.
  3. Choice one of listed execution file and run. 
  • standalone-V1.0.011-win8.1_win10_signed.exe (with NETGEAR Genie )
  • setup-V1.0.0.26-win8.1_win10_signed.exe (Driver Only)
  1. Follow the on-screen installation instructions (insert the adapter when prompted)
  2. When the installation has completed, restart your PC.

Regards,

 

JamesGL
Community Team