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Solved
A6210 adapter not connecting on 5G (Windows 7)
I would be very grateful for any help on this problem. I have an I7 computer running on Windows 7 with a Netgear A6210 wi-fi adapter and a Netgear D7000 modem router. The router is new and seems to be working fine on various household devices on both 2.4 & 5 Gb. The adapter is older and works brilliantly on 2.4, but has all sorts of problems on 5Gb. It also had problems on 5 Gb on a previous Netgear modem.
Most of the time it appears to connect at a good speed (867 Mb) but usually fails to get an internet connection. In practice I am not sure it actually does connect since I have difficulty accessing the router or my NAS wired to the router. I believe there are occasions when I have received the internet on 5Gb, but I have been playing with this so long I am no longer sure.
I have installed the latest windows driver for the adapter ( vsn 5.1.22.0) and it has made no difference. When I use the windows diagnostics it generally finds that it needs to reset the adapter - but even after having done so it still does not connect to the internet. Changing to 2.4 Gb it connects quickly and works every time. Netgear genie tells me that it works on channels 9 & 13 at 3 bar strength and about 300 Mb/s on 2.4 Gb and channels 36-48 on 5Gb with 4 bar strength and 867 Mb/s.
I would be very grateful for any suggestions to find a way forward. I have no hair left to pull and am getting close to consigning all netgear products to the bin!
James,
Thanks for your response. I had actually tried what you had suggested, but it did not solve the problem.
However the problem has since been solved by going into the modem and changing the 5G channels from the low numbers (36-42) to high numbers (100-112). This appears to have solved the problem with the A6210 adapter which now connects on 5G without problem and still works with other devices.
Interestingly, two laptops were connecting to 5 G without problem from the same location as the adapter and still are. So I have no idea why this change worked - but it did.
Thanks for your help
Alan
2 Replies
Hi AlanJH,
Uninstall the driver and reinstall it using the standalone driver instead of the driver with Genie.
JamesGL
Community Team
James,
Thanks for your response. I had actually tried what you had suggested, but it did not solve the problem.
However the problem has since been solved by going into the modem and changing the 5G channels from the low numbers (36-42) to high numbers (100-112). This appears to have solved the problem with the A6210 adapter which now connects on 5G without problem and still works with other devices.
Interestingly, two laptops were connecting to 5 G without problem from the same location as the adapter and still are. So I have no idea why this change worked - but it did.
Thanks for your help
Alan
