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Forum Discussion

marcwx's avatar
marcwx
Aspirant
Nov 21, 2016

A6210 HELP adapter not found

After downloading this driver, the adapter and genie stopped working after downloading new drivers. I don't remember how I got to this point, but my genie was uninstalled hoping if I reinstalled it, everything would be fixed. Not the case, when I tried to reinstall it, it couldn't find my adapter. Therefore, I couldn't get the genie to work or install new drivers on the website. I've searched through forums and videos, tried the device manager thing and still no luck. Any ideas?

A6210
adapter
detected
found
Help
not
Troubleshooting
Urgent

4 Replies

    • JamesGL's avatar
      JamesGL
      Master
      Nov 28, 2016

      Hi All,

       

      PM me your contact info.

       

      JamesGL

      Community Team

      • jprife's avatar
        jprife
        Star
        Dec 06, 2016

        James, thanks for the help.  I've been in touch with a Level 2 Support Engineer who sent me a Trial Beta Version of the software which he hoped would fix the problem.  Unfortunately, it didn't, and I sent him reply this morning with a screenshot of the "not detected message."  However, I did find this procedure on another thread that DOES work for me, which I'll share below:

         

        1. Run the file: A6210_v1.0.0.35 and as usual wait for the 'Plug in your adapter' message. 

        2. When you get the 'Adapter not detected', click Cancel

        3. Leave the adapter plugged in, do not remove it and go to Device Manager.

        4. Under Network adapters you will see: 802.11ac Wireless LAN Card

        5. Double click on this and goto the Driver Tab.

        6. Click on 'Update Driver'

        7. Now choose 'Browse My computer for Driver Software'

        8. Now click, 'Let me choose from a list of device drivers on my computer'

        9. Choose Netgear A6210 Wifi usb 3.0 adapter and click Next. The driver will be installed

        10. Close down device manager.

        11. Go to your wifi / internet iceon in the bottom right of your screen. If you are wired, change this to wireless and then connect to your network. 

        12. The adapter should now be working

        13. I then went to here: http://www.netgear.co.uk/home/discover/apps/genie.aspx?cid=wmt_netgear_organic and downloaded the genie software independently of the A6210 software and installed it.

        14. It actually worked and now runs ok under Windows 10 with anniversary. Its a pain, I know, but until Netgear sort themsleves out it works, and to be honest the adapter itself is very good and when connected to my virgin Superhub 2 I'm getting 140mbs download. compared to 10 over my very old powerline adapters.