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Solved
A6210 operating @ High Speed (USB 2.0)
I've installed A6210 using the standalone Windows 7 driver, and on every boot I receive the W7 message informing me that the device will perform faster when using a SuperSpeed (USB 3.0) port.
It is attached to a USB 3.0 port, but on running USBTreeView, I found it to be registered under one of the EHCI hubs and running at USB 2.0 speed.
I have two other USB 3.0 capable devices, a flash drive and a drive dock, both of which, when attached, are registered to the USB 3.0 hub and run at SuperSpeed (&, naturally, no W7 message telling me they can perform better etc.)
I've tried all three devices in all USB 3.0 ports, both front panel and rear m/b ports, and the A6210 is the only device not running at SuperSpeed.
o/s: Windows 7 Pro SP1 x64 auto-updated
m/b: GA-Z87-HD3 (Gigabyte)
bios: AMI F6 (last to address USB issues)
usb: Intel XHCI & Root Hub
On another PC, with an Asus board & NEC/Renesas drivers, the A6210 runs @ SuperSpeed.
Any ideas would be appreciated.
Hi JamesGL,
I guess this will not help ltj, he most likely doesn't have a problem with A6210 and Windows 10.
His problem - and that of many other customers including me - more likely is the following:
The A6210 works. But only at USB 2.0 speed. Even at USB 3.0 ports.
I will repeat this, just to make the problem clear, once and forever :smileywink:
When using the Netgear driver and plugging the A6210 into USB 3.0 ports
... the A6210 does not connect and work at USB 3.0 SuperSpeed
... it only connects and works at USB 2.0 High-Speed
We purchased an USB 3.0 device. It is advertised as "faster access with USB 3.0". We install the driver. We plug this piece of hardware into an USB 3.0 port. It only works as an USB 2.0 device. The free Tool "USB Device Tree Viewer" confirms this. USB 2.0 speed only. The achieved transfer rates are way too low. As an USB 3.0 device, the A6210 should do much better.
That's the topic of this thread: USB 2.0 speed at USB 3.0 ports.
Luckily, this seems not to be a fundamental hardware problem, but a software / driver problem.
Solution: (that at least worked for me)
- install the standalone version of the Netgear A6210 driver
- stop and disable the Windows service "NetgearSwitchUSB", which is installed and started by the installer
- unplug the A6210
- wait a moment
- reconnect the A6210 to the same USB port.
The A6210 should now be recognized correctly as an USB 3.0 device and will work at SuperSpeed. Hurray!
The service "NetgearSwitchUSB" somehow switches the A6210 via software from USB 3.0 to USB 2.0. If the service is active and you look at the "USB Device Tree Viewer" while plugging the A6210 in, you can see the A6210 shortly and correctly as an USB 3.0 device. But after a second, it disappears and comes back as an USB 2.0 device. Disabling the service prevents this.
How to disable the service (Windows 7):
- Open the Control Panel, click on "System and Security", then "Administrative Tools", then "Services".
- In the list, locate "NetgearSwitchUSB", right click on it, select "Properties"
- Click on the "Stop" button and wait a few seconds
- Click on the drop down menu next to "Startup type" and select "Disabled"
- Click on the "Apply" button
- Click "OK"
- done
I use the A6210 for many month now at USB 3.0 speed without that service active, so it seems not to be mandantory for proper functionality.
Hope that helps.
Bye,
a guy from Germany.
42 Replies
- Did anyone ever find a solution for this problem? I just recently bought one of these an I'm starting to regret it..
USB 3.0 drivers are all up to date, every other USB 3.0 device I plug into the same port does not give the Windows 7 error.
Windows 7 Ultimate x64
Toshiba VG10ST mobo
Intel USB 3.0 Root Hub / Intel USB 3.0 eXtensible Host Controller - If you tried both installation options, drivers only and using genie program and still have same problem contact support. It may be that the USB 3 drivers haven't finished loading before the A6210 attempts to connect. If you connect to usb3 port after PC is booted up do you see the error? Try setting the a6210 startup to automatic delayed start.
omnescient wrote: @searay
Thanks for your advice. When you suggest reinstalling the USB 3.0 ports, do you mean that I should uninstall the USB 3.0 Root Hub and/or the xHCI controller via Device Manager, and then allow Windows to re-install on restarting?
I have updated the Intel USB drivers for the host controller and hub.
I don't understand why other devices should be operating at SuperSpeed, but not the A6210. Perhaps it's an incompatibility between the NetgearSwitchUSB service and the Intel xHCI controller?
I have the same problem, the drivers is up to date, but not Works, only in USB 2.0. Why?- @searay
Thanks for your advice. When you suggest reinstalling the USB 3.0 ports, do you mean that I should uninstall the USB 3.0 Root Hub and/or the xHCI controller via Device Manager, and then allow Windows to re-install on restarting?
I have updated the Intel USB drivers for the host controller and hub.
I don't understand why other devices should be operating at SuperSpeed, but not the A6210. Perhaps it's an incompatibility between the NetgearSwitchUSB service and the Intel xHCI controller?
