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3s1k's avatar
3s1k
Tutor
Sep 05, 2018

A6210 USB Adapter slow internet speed

My Window's 10 Dell desktop had a 2.4ghz Wireless N which was pretty slow. I would get 15mbps down and 25mpbs up on a my 1gig internet connection.

 

I decided to buy a Netgear a6210 since i'm using a Netgear r7000 AC router. Per recommendation on the forum I uninsalled the Software package/driver and installed the standalone drivers and went into services and disabled NetgearUSB service to make sure it wouldn't switch to USB2.0 speeds. It is plugged into a USB 3.0 port.

 

When I run a speed test from 3 different websites I consistenly get the same speed, 15mpbs down and 50mpbs up on both 5ghz and 2.4ghz. The stock wireless N card on 2.4ghz was giving me 15mpbs down and 25mpbs up. Shouldn't the speed be a lot faster?

 

My Samsung Note 8 on the 5ghz network speed test I'm getting 250mpbs down and 50mpbs up. My Apple TV which is hardwired to my Netgear R7000 router is giving me 450mpbs down and 50mpbs up.

 

I'm not sure what to troubleshoot next and I'm leaning towards just returning it to Best Buy with these kinds of speeds.

 

 

Hardware
Troubleshooting

4 Replies

    • 3s1k's avatar
      3s1k
      Tutor
      Sep 10, 2018
      Issue is resolved. I had some weird viruses. I reinstalled the OS and now getting 250mpbs download speeds.

      FYI, I did not use the netgear drivers just the Windows 10 drivers it found on own.
      • 3s1k's avatar
        3s1k
        Tutor
        Sep 10, 2018

        Apparently it wasn't a virus. PC-Doctor was the app I suspected as a virus is actually part of Dell's Support Assist software.

         

        It was working perfectly fine last night after resinstalling Windows and not even 12 hours after I reported having speeds up to 250mbps the speeds have now dropped back down to 10-15mpbs. So the issue is still unresolved. I tried all the troubleshooting steps listed above and did not help.