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Forum Discussion
A6210 WiFi Adapter not working
I've had the adapter for about 9 months now working perfectly fine. Yesterday netgear genie auto-updated, and after that, the genie stopped working as a whole. I tried restarting the computer...
The Update made my A6210 useless as well. It says it can't locate the USB adapter once I plug it in. It is now worthless. I'm surprised it's been a week and not a single response from Netgear??
I tested previous versions of the Netgear driver and was not successful, either, so now I'm beggining to think that recent Windows updates may have broken it. Hopefully Netgear releases a working update soon.
Hi All,
Please provide me your contact info if you have issues with the Windows 10 update.
JamesGL
Community Team
As in email?
drjoshgeidel@gmail.com
just bought the thing tonight and have been trying for 5 hours now to get my computer to recognize the adapter. I've downloaded so many different drivers and disabled all antivirus and nothing has worked. ready to take it back to the store at this point.
Try this BEFORE taking it back! This has worked for others and myself, so this is to say it is verified! This is from someone who for lack of better words has been collaborating with me to help people such as yourself! "DO THIS STEP BY STEP IN ORDER"!! In all but a very few cases it's worked!!
The next section is from a poster named koidave:
Re: A6210 not being detected and no led light
Ok, I seem to have solved for my machine and wanted to see if it helped others on here with this adapter.
1. Run the file: A6210_v1.0.0.35 and as usual wait for the 'Plug in your adapter' message.
2. When you get the 'Adapter not detected', click Cancel
3. Leave the adapter plugged in, do not remove it and go to Device Manager.
4. Under Network adapters you will see: 802.11ac Wireless LAN Card
5. Double click on this and goto the Driver Tab.
6. Click on 'Update Driver'
7. Now choose 'Browse My computer for Driver Software'
8. Now click, 'Let me choose from a list of device drivers on my computer'
9. Choose Netgear A6210 Wifi usb 3.0 adapter and click Next. The driver will be installed
10. Close down device manager.
11. Go to your wifi / internet iceon in the bottom right of your screen. If you are wired, change this to wireless and then connect to your network.
12. The adapter should now be working
13. I then went to here: http://www.netgear.co.uk/home/discover/apps/genie.aspx?cid=wmt_netgear_organic and downloaded the genie software independently of the A6210 software and installed it.
14. It actually worked and now runs ok under Windows 10 with anniversary. Its a pain, I know, but until Netgear sort themsleves out it works, and to be honest the adapter itself is very good and when connected to my virgin Superhub 2 I'm getting 140mbs download. compared to 10 over my very old powerline adapters.
Hope this helps someone.
Thanks
After installing latist update and plugging in my adapter; it says, "unaable to find the adapter." I have 2 of these adapters and they worked fine until I installed the update.
Evidently Netgear still hasn't resolved the problem 100% as of yet!! I thought by now they would have pushed a "Update Now" sort of update? This is a PR nightmare!!
Not to sound snotty, but what update?? Did you yourself search for an update or did Genie tell you there was an update?? My problem started with an brand new/ out of box experience. Did you follow ALL the instructions. To properly install adapter software, please remove drivers that were previously installed. Netgear reccommends this!!
To uninstall, go to Start > Programs > NETGEAR A6210 > Uninstall NETGEAR A6210.You're the 1st person in about a month that's had a problem. Netgear sent me a trial version that appears(?) to be what is available online! That worked "FLAWLESSLY"!
If all else fails and you did or will uninstall "ALL" instances of A6210 BEFORE reinstalling it and still encounter problems, go to the post directly above. I'll post it so that when you read my reply it's right there! I KNOW it works as both koidave and myself have verified it. We BOTH had the same problem as you and his post WORKS!! In all but a very, very few "it has worked"!!
This is from someone who for lack of better words has been collaborating with me to help people such as yourself! "DO THIS STEP BY STEP IN ORDER"!! In all but a very few cases it's worked!!
The next section is from a poster named koidave:
Re: A6210 not being detected and no led lightOk, I seem to have solved for my machine and wanted to see if it helped others on here with this adapter.
1. Run the file: A6210_v1.0.0.35 and as usual wait for the 'Plug in your adapter' message.
2. When you get the 'Adapter not detected', click Cancel
3. Leave the adapter plugged in, do not remove it and go to Device Manager.
4. Under Network adapters you will see: 802.11ac Wireless LAN Card
5. Double click on this and goto the Driver Tab.
6. Click on 'Update Driver'
7. Now choose 'Browse My computer for Driver Software'
8. Now click, 'Let me choose from a list of device drivers on my computer'
9. Choose Netgear A6210 Wifi usb 3.0 adapter and click Next. The driver will be installed
10. Close down device manager.
11. Go to your wifi / internet iceon in the bottom right of your screen. If you are wired, change this to wireless and then connect to your network.
12. The adapter should now be working
13. I then went to here: http://www.netgear.co.uk/home/discover/apps/genie.aspx?cid=wmt_netgear_organic and downloaded the genie software independently of the A6210 software and installed it.
14. It actually worked and now runs ok under Windows 10 with anniversary. Its a pain, I know, but until Netgear sort themsleves out it works, and to be honest the adapter itself is very good and when connected to my virgin Superhub 2 I'm getting 140mbs download. compared to 10 over my very old powerline adapters.
Hope this helps someone.
P.S. Do not get upset if you see the following for the adapter "Under Properties for the card it showed Driver Provider MediaTek, driver date 4/21/15, driver version 5.1.22.0 This is the same as the Netgear driver!! This one or the Netgear driver work and are the same!!
