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Forum Discussion

917's avatar
917
Aspirant
Nov 27, 2015
Solved

A6210 Wireless Adapter Keeps Disconnecting

Every 30-40 minutes or so, my A6210 wireless adapter is connected to the router, but not the Internet. This is for around 2-3 minutes before the adapter connects back to the Internet. How do I fix th...
A6210
disconnecting
disconnects
internet
Troubleshooting
Windows 10
  • JamesGL's avatar
    JamesGL
    Dec 01, 2015

    If you have anti virus or firewall, try to uninstall it for the meantime and observe the connection. If still the same, I would suggest contacting support.

JamesGL's avatar
JamesGL
Master
Nov 28, 2015

Hi 917,

 

Please try to install the standalone driver instead of the driver with Genie.

917's avatar
917
Aspirant
Nov 28, 2015

Thanks for replying, JamesGL.

 

How do I install the standalone driver? While doing this will I have to uninstall the Genie driver?

  • JamesGL's avatar
    JamesGL
    Master
    Nov 29, 2015

    Yes, you have to uninstall the Genie driver. The file you have downloaded in support site came with two drivers, the genie and the standalone.

    • 917's avatar
      917
      Aspirant
      Nov 30, 2015

      I still get these disconnections, is there another way to resolve the issue?

      • JamesGL's avatar
        JamesGL
        Master
        Dec 01, 2015

        If you have anti virus or firewall, try to uninstall it for the meantime and observe the connection. If still the same, I would suggest contacting support.