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daniel_rydell's avatar
daniel_rydell
Aspirant
May 29, 2019

A6210 Wireless Adapter Keeps Uninstalling

So. I'm out of options, and I'm pretty much out of time. 

I have an A6210. I've never had any issues with it. All of the sudden, it's randomly losing its connection to my computer. Not the internet connection; that's a side effect. It is literally saying it is not installed. Yet, when I restart my PC, it finds it. I'm running Windows 10, I know that's the bad sauce when it comes to this wifi adapter, but I'm unable to hardwire right now. I need this working. It seems to lose the adapter no matter what, but when I start a large download is when it seems to happen quicker. 

I've got an interview for a work at home job. They're going to want to see my tech setup. I'm normally on top of this. I can't figure out where I'm going wrong, or what's going wrong. I can't easily afford to replace the dongle. Please help.

3 Replies

  • Blanca_O's avatar
    Blanca_O
    NETGEAR Employee Retired
    May 29, 2019

    Hi daniel_rydell

     

    Welcome to NETGEAR Community! 

     

    May I know if you already tried to uninstall and reinstall the driver? If not, please do so and install the latest driver 1.0.0.39 https://kb.netgear.com/000058840/A6210-Software-Version-1-0-0-39

     

    Did you try connecting the adapter to a different USB port? 

     

    How often does the issue re-occur? 

     

    We suggest to do the following steps: Go to Control Panel > Hardware and Sounds > Power options > Change plan settings > USB Settings > USB selective suspend settings > set it to 'Disabled' 

     

    Regards, 
    Blanca 
    Community Team

    • daniel_rydell's avatar
      daniel_rydell
      Aspirant
      May 29, 2019

      May I know if you already tried to uninstall and reinstall the driver? If not, please do so and install the latest driver 1.0.0.39 https://kb.netgear.com/000058840/A6210-Software-Version-1-0-0-39

      Have already done so, had the most up to date driver, still occurred. 

       

      Did you try connecting the adapter to a different USB port? 

      Four different USB ports. Same problem.

       

      How often does the issue re-occur? 

      Every few minutes. Only way to correct it is to restart the computer.

       

      We suggest to do the following steps: Go to Control Panel > Hardware and Sounds > Power options > Change plan settings > USB Settings > USB selective suspend settings > set it to 'Disabled' 

       Did that last night, no difference made.

      • Blanca_O's avatar
        Blanca_O
        NETGEAR Employee Retired
        May 30, 2019

        Hi daniel_rydell

         

        Our support team is looking into this issue and would like to work with you. Please check you inbox.

         

        Regards, 
        Blanca 
        Community Team