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lodevince's avatar
lodevince
Initiate
Mar 18, 2020

A7000 connecting to router but not internet

Today, we got the new gigabit connection from Verizon. On my pc i use a wifi adapter, the A7000 to connect to the wifi, and when i went to connect it, it said it was connected to the router but not connected to the internet. Can anybody help me to try and fix it? Thank You

11 Replies

  • Also we got a new router for the house, it is the 6th generation for verizon routers.

     

    • Blanca_O's avatar
      Blanca_O
      NETGEAR Employee Retired

      Hi lodevince

       

      Welcome to NETGEAR Community!

       

      Can it connect to other WiFi network from different router or hotspot? 

      What is the operating system of the computer? 

      What is the model number of the Verizon router?

       

      Regards,
      Blanca
      Community Team
       

      • Jrmz77's avatar
        Jrmz77
        Aspirant
        I have the same issue, Xfinity modem. I can connect to other signals (ATT and even hotspots) but not the Xfinity one.
  • I am having the same issue. When I connect to my XB7 xfinity router with my A7000 WiFi adaptor, it can secure the network but it doesn’t connect to the internet.
    • MyWifiBroke18's avatar
      MyWifiBroke18
      Initiate
      I’m also able to connect to hotspots, just not this connection.
  • Also having the same issue
    Worked flawlessly on my older gateway with xfinity
    Just updated to gig internet instead of the 300mbps and the new xb7 gateway and POOF! No internet buddy! Congratulations idiot!

    And of course Netgear support is nowhere to be found and xfinity says nothing wrong with our stuff we are perfect has to be crappy netgear. I’m sure we’ll get the same runaround from N.G. As well.

    I think we all either need to spend even more money on another usb dongle or try Uninstalling/reinstalling drivers. Somehow in the transition something happened inside the guts of the N.G. Dongle and won’t fully connect to internet anymore with xfinity
  • Did this question ever get answered?  I am having the same issues.

  • I've had this problem before but usually it just fixes itself however this time it has persisted for over 10 hours my adapter connects to my router but no internet but it works completely fine on my hot spot I have put well over 2 hours of my time looking it up and troubleshooting and nothing. PLEASE HELP 🆘! I would very much appreciate it
    • michaelkenward's avatar
      michaelkenward
      Guru - Experienced User

      Hellpppppppp wrote:
      I've had this problem before .... 

      Which problem is that? This is an 18-month old conversation that has covered various issues.

       

      There is also a good chance that the official support team is busily monitoring new conversations and may miss your addition to this one.


      If you do want help with your problem, check previous stuff that may be related then start your own discussion.


      If you do decide to ask a question, you should provide more details and your own version of the information that the forum suggests that you provide.

       

      You could also tell people a bit more about this bit:

       



      ....my adapter connects to my router but no internet

      What does "no internet" mean?

       

      You connect something (what?) to something (what?) and you get some sort of error messages from something or other?

       

      As you can see, there are lots of gaps in the information you have provided.