NETGEAR is aware of a growing number of phone and online scams. To learn how to stay safe click here.

Forum Discussion

X0964364's avatar
X0964364
Tutor
May 09, 2018
Solved

A7000 USB Adaptor disconects and reconects

I have two A7000 USB network adaptors that are experiencing the same issue. They will randomly disconnect FROM THE PC. Not the network or Wi-Fi signal. It is as if I disconnected the USB cable.
Driver: 1030.18.1201.2016
Apps
  • realdieu's avatar
    realdieu
    May 31, 2018

    I am having the same problem. This odd adapter is coupled with Netgear's R7000P (AC2300) router. To disable "RunSwUSB", double click the offending service and you will have the option to permanately disable the service. Simply select "Disabled" as the Startup type.

8 Replies

    • X0964364's avatar
      X0964364
      Tutor
      May 10, 2018

      Sorry, I should have included that info. 

       

      Windows 10 Home version. 

      This is true for both computers that are experiencing this issue. 

      • michaelkenward's avatar
        michaelkenward
        Guru - Experienced User
        May 10, 2018

        Have you checked for updates to the USB drivers for your PCs?

         

        These are often chipset things that Windows Update will not find. You may even have to find out who made the motherboards and then to visit them for the latest drivers. Sometimes you even have to track back to the maker of the USB chips.

         

        Then there is the configuration of the USB ports in Windows. You won't want them set up in ways that allow the USB ports to go to sleep.